Cancelling your order before it has reached picking and packing stage
You can cancel the order yourself depending on the status of your order. Please check Order Tracking to find out the status of your order.
If your order is at 'Order - In Processing', or 'Order - Processed' status, then that means it has not yet been moved onwards to picking and packing. Within your account there is the option to 'cancel' your order. If you cancel your order, then create the order again with the correct details then this will be the quicker option for you.
Cancelling an order which has gone to picking and packing stage or beyond
If the order that you wish to cancel is at ANY status other than 'Order - In Processing', or 'Order - Processed' then under the United Kingdom's Distance Selling Regulations you do still have the right to cancel your order for any item purchased from Gardening Express, for a full refund.
Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), preferably by submitting a support request within your Gardening Express account area, or it can be sent by post to the address below.
Once you have cancelled your order (which is past the point where we can cancel from this side), the goods that you will receive should be returned to the same address, in their original condition, within 14 days of receipt.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
We are able to accept delivery for these Monday - Friday between 9:30am and 4pm excluding public holidays.
- Please note, as a busy commercial nursery, we are unable to accommodate any callers on site for returns/exchanges, our set-up prohibits this from being a safe and practical option.
- Please note that due to the nature of our products - plants, pot sizes and dimensions may vary between seasons - so do not be alarmed if your trees have no leaves in winter, your roses have been pruned or topiary freshly clipped, or if your plants arrive in different sized containers at different times of the year.