Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Gardening Express, for a full refund. This does not apply to items that cannot be returned for shelf life reasons (These items are clearly marked with a '+' next to the product name), and those that have been unsealed.
Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by post to the address below. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
We are able to accept delivery for these Monday - Friday between 9:30am and 4pm excluding public holidays.
- Please note, as a busy commercial nursery, we are unable to accomodate any callers on site for returns/exchanges, our set-up prohibits this from being a safe and practical option.
- Please note that due to the nature of our products - plants, pot sizes and dimensions may vary between seasons - so do not be alarmed if your trees have no leaves in winter, your roses have been pruned or topiary freshly clipped, or if your plants arrive in different sized containers at different times of the year.
If you wish to cancel an order prior to despatch, we request that this is done in writing through the post for security reasons. We will then confirm this upon it's receipt.