We prefer you to contact us by logging into your account and raising a support ticket - this enables us to respond to all your queries quickly and efficiently. Please ensure that your order number is included in all correspondence.
Corresponding via this method has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you.
Please note that in surveys, our customers have overwhelmingly and consistently said they wanted cheaper prices over anything else.
Please allow us a reasonable time to reply to any queries raised in busy periods.
If you do contact us by phone then calls will cost 7 pence per minute, plus your phone company's access charge.