Can I change my order?

This will depend on the status of your order. Please check Order Tracking to find out the status of your order. If your order status is 'Awaiting Dispatch' then it may be possible to amend it.

Please note that we can only change certain options the products may be available in, cancel items from your order or cancel your entire order.

Unfortunately it is not possible for us to add items to your order or to upgrade your order from Standard Delivery to Next Working Day Delivery.

To change your order please contact us by logging into your account and raising a support ticket with your Order Number and include details of the amendment(s) required. Customer Care will then reply to to either confirm that the amendment has been processed, or to advise if it has not been possible to amend the order for any reason.

If your order status is 'Despatched' no order amendments are possible. You will need to return the order to us under our standard return procedure.

Please be aware that if you refuse the delivery because you have changed your mind, we will have to deduct 25% of the order value from any refund due to cover the cost of return carriage.

Have more questions? Submit a request


Powered by Zendesk