Gardening Express Customer Support
Before submitting a support ticket please do check our knowledge base where you will find answers to many of your questions regarding our delivery processes.The majority of support requests that we receive are of a similar nature which is why we are confident that you will receive a much quicker resolution to your enquiry.
Please be reminded that we work through enquiries in strict rotation. If you send multiple messages, unfortunately the system will push your enquiry further down the list and it will take us longer to get to you.
If you need to return your plant(s) then please do not submit a ticket to request our returns form. Instead you can download it from here [click here to download].
MY DELIVERY IS TAKING LONGER THAN EXPECTED
Please don't worry we haven't forgotten you, or your lovely plants! We estimate dispatch times may take slightly longer during this busy period.
DO allow us a minimum of 10 to 15 working days at the moment to process your order before contacting us, as reply times are greatly extended.
THE ORDER THAT I HAVE RECEIVED IS NOT AS I EXPECTED
If you have received plants and need to contact us then please follow the process below:
- Unpack all your plants first.
- Take photographs of the actual plants you wish to ask us about. Make sure the photos that you take are of viewable quality (i.e. not blurry, and show both the whole plant and any specifics).
- So that we can filter your enquiry to the correct member of the team please add one of the following sets of details to the title of your enquiry.
- DELIVERY - ORDER No: with order number here
- PROBLEM WITH ORDER RECEIVED - ORDER No: with order number here
- RETURNS - ORDER No: with order number here
- PLANT QUESTION
- OTHER - with ORDER No (if order related): with order number here
- We will need your order reference, your post code, your telephone number, a full description of your enquiry, and the photo(s) that you took above.
- ★ Where do I find my order number / no?
- ★ I ordered through Groupon and have a problem
- ★ My friend bought me the plant I have just received from you yesterday! What's your returns procedure?
- ★ Some of my order appears to be missing, when will it be delivered?
- ★ I was expecting more items than I appear to have received.
- ★ My plants larger/smaller than expected?