This is the Gardening Express help centre
Have you checked out our main website 'Pre Contact Advice' page before arriving at our help centre? If not then please [click here].
Before submitting a support ticket please do check our knowledge base where you will find answers to many of your questions regarding our delivery processes.The majority of support requests that we receive are of a similar nature which is why we are confident that you will receive a much quicker resolution to your enquiry.
In the unlikely event that you cannot find an answer to your enquiry then please raise a support ticket. During busy periods our turnaround time is up to x3 working days to reply to you.
If you need to return your plant(s) then please do not submit a ticket to request our returns form. Instead you can download it from here [click here to download].
When raising a support ticket please ensure that you have included all of the following information, as failiure to do so will result in a longer time period for your issue to be resolved:
- Your order reference
- Your post code
- Your telephone number
- A full description of your enquiry
- Photos as applicable
- ★ Where do I find my order number / no?
- ★ I ordered through Groupon and have a problem
- ★ My friend bought me the plant I have just received from you yesterday! What's your returns procedure?
- ★ Some of my order appears to be missing, when will it be delivered?
- ★ I was expecting more items than I appear to have received.
- ★ My plants larger/smaller than expected?